I know most of you are very tech savvy but for those that are not or know senior citizens I am going to tell this story any way :)
So my mothers wanted to reduce her bill. It was 163$ a month. They sent her a hd receiver that some tv's already have in and or you can buy at wall mart for 20$.
They reduced her bill to 93$ lmao. So they are actively expecting her to pay 45$ a month or so for something she can buy for 20$.
So I called them, you must ask for the Loyalty department. Say the words I think what you are doing is criminal. I am can get one of these boxes for 20$. I can get internet and cable from (insert competitors name here) Any will do. For this price (I just looked up a package from Direct tv) I am going to cancel your service in a few days if you do not make this right. The agent then will search the net and see yes you can get it for that price and they will match it. Its there job to not let any one leave for any reason if possible.
There reply was ok your bill is now 63$ a month, Still asking you to pay 15$ a month for something you can buy at wallmart that will do the same thing but hey.
We than asked what would it be to keep the contur box. 93$ a month and they gave her premium stuff for free for two years.
So one phone call using the right buzzwords and threatening to leave will always get your parents bills to a more appropriate level. I am going to put all this in the local retirement community news letter. I am willing to be so many of the elderly around me are un aware of this business practice.