News from: Guild Wars 2 Guru
Guild Wars 2 Is Changing Billing Platforms
On Sunday, 8 December 2013, Guild Wars 2 will be changing the way it handles billing and the platform it uses to handle these bills. Be aware that code redemption and other billing-related functions will be disabled at that time. You can find the official article here.
On December 8, we�ll be upgrading Guild Wars 2 billing processing by moving to a new, advanced billing platform. We�re excited about this change, and we hope it will allow us more opportunities for payment options and a better customer experience in the long run.
This transition will be mostly seamless, but there are a few things we�d like you to be aware of:
-In preparation for this change, there will be a 24-hour period when gem code redemption is unavailable. That means that if you�ve bought a gem card from a retailer, you�ll have to wait until after that 24-hour window is over to redeem your code.
--The gem code redemption maintenance will take place from December 7, 2013 4:00 PM PST to December 8, 2013 4:00 PM PST.
--You�ll still be able to buy gems in game through the Black Lion Trading Company during this maintenance period.
--Don�t worry � after the maintenance is complete, all gem card codes will work normally!
-If you chose to store your credit card information for easier purchasing, that information is secure and will not be moved over to the new billing platform. That means that you�ll need to re-enter your credit card information the next time you make a purchase. When you do that, you may choose to save your credit card details again for convenience.
-ArenaNet will continue to provide customer support for billing. If you have a question or concern about billing, please contact our Customer Service team.
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