Massively.com: The Elder Scrolls Online runs into free sub time billing issues

News from: Massively.com

Filed under: Fantasy, Business Models, Launches, News Items, Consoles, The Elder Scrolls Online, Subscription

The early access period is over, and The Elder Scrolls Online has launched. Unfortunately, it's running into a bit of a subscription problem. Thirty days of free time are included with the box purchase, something that most subscription-based games include; that's not the problem. The problem is that the game won't let players start in on those 30 days of free time until a subscription has been set up... and paid for, it appears.

At the moment, cards used to set up accounts are being charged the subscription cost immediately as a verification measure, which means that players who are not able to pay yet are locked out of the game. This is a strange state of affairs, obviously; most verification charges are for a single dollar, but people are reporting a full month's charge being applied immediately. It's most likely a mistake, although it can cause problems for those looking forward to playing on the free month during the launch weekend.

[Thanks to anonymous for the tip!]

The Elder Scrolls Online runs into free sub time billing issues originally appeared on Massively on Sun, 06 Apr 2014 14:00:00 EST. Please see our terms for use of feeds.

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I noticed this myself.  I signed up April 4 and got billed but wondered if just a verification or not.  True it is normally $1 so this posts answers my question.

Just now I show that much less in my account. :)

Also, by signing up April 4 instead of April 6 my sub is now tied to the 4th of the month and not the 6th.  Not a biggie in the long run, but it would have been nice if they would tie my account to the 6th as an early entry purchaser.

I still have not been charged - and still think it is more the institution that issued the card than ESO.   But I also wonder if it is tied to whether you ordered the one month renewal - since I went with the 6.  I am sorry for those affected.

I find it rather odd that some people were charged and others not. I was not charged any verification fees when I set up my subscription to begin my included playtime. So maybe it's a mistake?

Hopefully their excellent customer service team is able to help those that are having issues!

I signed up for 3 months recurring and see the $41 charge on my account.